Shipping policy

🚚 Shipping Policy

At SaoirseCraft we take pride in ensuring that each order is carefully processed and shipped in a timely manner. Please review the following shipping terms before placing your order.

1. Order Processing

All orders are processed within 3–5 business days (excluding weekends and holidays).
During high-volume periods or product restocks, processing times may extend up to 7–10 business days.

Once your order is shipped, you will receive a tracking number via email.

We do not guarantee shipment or delivery dates; all timeframes provided are estimates.

2. Shipping Times

Estimated delivery times after dispatch:

  • Domestic (U.S.): 7–15 business days

  • International: 10–25 business days

Shipping times vary depending on destination, customs clearance, and carrier performance.

3. Delays and Exceptions

We are not responsible for delays caused by:

  • Customs clearance processes

  • Natural disasters, strikes, or global supply chain issues

  • Incorrect or incomplete shipping addresses

If a package is returned to sender due to an incorrect address, the customer must pay for reshipment.

4. Lost or Stolen Packages

Once an order has been marked “Delivered” by the carrier, we are no longer responsible for the package.
If your tracking shows delivery but you did not receive the item, please contact your local post office or carrier directly.

Lost packages (without a delivery scan) will be replaced or refunded only after 30 business days (domestic) or 45 business days (international) have passed.

5. Preorders and Made-to-Order Items

Preordered or custom-made items may have extended production times. Estimated ship dates will be listed in the product description. Orders containing preorder items will ship once all items are ready.

6. Customs, Duties, and Taxes (International Orders)

International customers are responsible for all import duties, taxes, and fees imposed by their local government.
We do not cover these costs and will not issue refunds for packages refused due to unpaid customs fees.

7. Shipping Protection (Optional)

We recommend adding Shipping Protection at checkout to safeguard your order against loss, theft, or damage.
If Shipping Protection is declined, AikosBookCase is not responsible for any shipping-related issues after the package leaves our facility.

8. Order Changes or Cancellations

Orders can only be modified or canceled within 12 hours of purchase.
After this window, all orders are final and will enter processing.

9. Tracking Issues

Tracking updates may take 2–5 business days to appear after dispatch.
If your tracking has not updated after 10 business days, please contact us at gothiccanvas@outlook.com for assistance.

By purchasing from our store, you acknowledge and agree to this Shipping Policy.